Frequesntly Asked Questions

What is an escape room?

An escape room is a physical adventure game in which players solve a series of puzzles and clues with hints and strategy to complete the objective at hand. You will be locked in a room which is designed with a theme and a backstory. You must complete the game within an hour in order to escape.

Will I really be locked in?

The door in which you entered from will always remain unlocked. You can leave the game anytime you wish. We suggest you stay and experience the whole game.

Is there an age limit to play an escape room?

There is no age limit required. Minors should be accompanied by adults. Please keep in mind the game may be too challenging for children under the age of 10. We do have a room just for kids called “The Slime Factory” which will open soon.

How long does the game last?

You have 60 minutes to escape the room. It really comes down to you and your wits. Solve the puzzles fast enough and you might just escape in time.

Do I need to bring anything with me?

You do not need to bring anything with you. Just yourself, friends, and family!

Can I bring anything in the room?

We ask that you store all your personal belongings in our secure storage before playing. You may keep your phones in case of emergencies. This will make it easier for you to move around and interact with the room.

How do I buy tickets?

You can book your tickets by clicking HERE or coming in person and book in advance.

Can I come without a reservation?

You will need to make a reservation online. If it is too close to your preferred time slot, please give us a call.

What if I’m late?

We ask that you arrive 15 to 20 minutes before your scheduled time (please account for traffic). This is important and essential to everyone’s experience. There are no refunds or rescheduling in this scenario.

What if I want to bring extra people above the room limit?

Please give us a call to make arrangements for any additional players. We cannot guarantee their participation in the game.

Can I take picture inside the room?

Photos and videos are not permitted in the rooms. We put in a lot of time and effort into the design and experience of the rooms. We do not want to spoil it for future players. We will gladly take a picture of you and your group after the game!

Will other people be in the room with us?

Each room has a limit of how many people can play it at a time. There is a high chance that you will be placed with other people in a session unless you booked the whole room for a private game. But that is OK! Meeting new people and playing with them will add to the overall experience.

Two Ways To Contact Us

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Call Us

Available 9AM – 10PM ET

Email us

info@madescape.com